Privacy Policy
1. About us
1.1 Who we are
We are Club DSI Tunisie (“we’, “our”, “us”), an association, that provides an event engagement platform (the “Platform”). Our Platform empowers event hosts to create unique event experiences, accessible by registered individuals (attendees) and by participating businesses (exhibitors). The Platform is then helping attendees and exhibitors connect, share content and grow their professional network before, during and after events and as part of the communities they belong to.
1.2 How our platform works
Getting started with Forum DSI is easy. Simply sign up and create your profile or log in if you already have one. Once you are in, you can set up your profile by adding your preferences to personalize your experience.
From the Platform, you can access events or communities you are invited to by event organizers and access their content to connect with other registered attendees and exhibitors, attend sessions and meetings and participate in discussions.
When using our Platform, you have two types of profiles:
- Your user account: This account is created and managed by us. It gives you access to our Platform and serves as your entry gate to the events and communities you belong to. Your user account contains your full name, your login details, your personal preferences such as language, notification, settings and networking interests. You can update these details at any time.
- A community profile: Each time you join a new event or community, a distinct community profile is created specifically for that event or community. This profile may include information provided by the event organizer (such as your registration details or role at the event) as well as any additional details you choose to share for that event, such as your biography or session preferences. The event organizer manages this community profile and may use it to tailor your event experience.
1.3 Our role
Depending on the situation, Club DSI Tunisie plays two roles with your information:
- As a data controller: For your limited user account information, we make the decisions about how and why your information is processed.
- As a data processor: we manage event-specific information related to your community profile based on instructions from the event organizer. In such case, the event organizer is the data controller and is responsible for deciding what we do with your information.
2. About this policy
2.1 What this Policy covers
This privacy policy (the “Policy”) explains how we collect, use, share, delete and protect your personal information when you use our website (www.Club-DSI.tn), our Platform, whether our engagement platform or its associated mobile applications and/or any of our related services. This Policy applies to all users of our website and our Platform—including those browsing or interacting in guest mode (herein, “you”, “your”).
2.2 Where this Policy applies
This Policy applies to you no matter where you are in the world. We are committed to respecting privacy laws and regulations everywhere we operate.
3. Information we collect
We collect information about you in different ways:
- Directly from you, when you sign up, fill out your profile or interact with our Platform or indirectly and automatically through your use of our Platform and services;
- From event organizers, if you are registered or enrolled in an event; and
- From trusted third-parties.
3.1 Information you provide
When you use our Platform, you will or may be asked to provide information such as:
- Identification: name, profile picture or title;
- Contact: email, address, phone, fax, and social links;
- Professional: job title and company, industry, bio, interests, and professional goals;
- Profile: networking preferences, posts, comments, meeting notes, and notification preferences;
- Communication: preferred language and notification settings, unsubscribe requests, if you opt out;
- Event information: scheduling, agenda, sessions, meetings and any custom field information;
- Feedback: surveys, polls, and session scores, only if you choose to reply;
- Registration: registration details, abandoned registration information may also be retained in case you want to come back and complete it later, ticket/order numbers, and payment information;
- Recommendations: if the feature is activated by the event organizer, suggestions for people, sessions, or items;
- Cookies and trackers: optional cookies, if you agree.
Most of the information listed above is optional. Required fields information will be marked by an asterisk (*) and may vary from event to event.
When you use our Platform, we may also automatically collect or generate the following information:
- Device information: device type, operating system and unique identifiers;
- Browser information: browser type, version and technical data;
- Usage information: the features used, interactions, bookmarks, views, searches, connection requests acceptance or rejection, impressions, access time, recommendations reactions, and the pages visited;
- Location information: country, time zone and IP address;
- Connection information: network information and connection quality;
- Performance information: the error reports and loading times;
- Digital information: credentials, necessary cookies and trackers and logs.
3.2 Information we receive from event organizers
If you are joining an event, the event organizer might share some information with us, such as:
- Identification information: your full name, profile picture and title;
- Contact information: your email address and phone numbers;
- Professional information: your job title, company and industry;
- Registration information: your registration form details, ticket type and registration group;
- Custom field information:, with specific fields set by the event organizer and tailored to each event type and as provided by you.
For any personal information we receive from event organizers, the event organizer is solely responsible for ensuring that you have been properly informed and that all required consents and authorizations for processing your information have been obtained in accordance with applicable privacy laws.
3.3 Third-parties information
Sometimes, we may receive information about you from third-parties through our Platform.
- If you connect third-party services to our Platform:
- Social media profiles: If you link your account (such as LinkedIn), we may receive your public profile information.
- Calendar: If you synchronize your private calendar (such as iCal or Google Calendar) with our Platform, we can receive information relating to calendar conflicts and availability to help you schedule meetings.
- Digital wallet: If you use a wallet service (such as Google or Apple Wallet) to register for events in our Platform, we may receive QR code details.
- If event organizers use integrated tools:
- Registration and ticketing information: If the event organizer uses an external system, we may receive your registration details directly from them.
- CRM and automation tools: We may receive information from the event organizer’s CRM or marketing tools if they connect them to our Platform.
- From public sources: Sometimes we may also obtain information about you from public third-party sources such as social media platforms or websites.
- From other users: We might receive information about you if another user adds you to a meeting, sends you a connection request, or includes you in their address book.
- From a representative: We might receive information about you from a representative, such as a guardian or an employer. For example, an exhibitor might register their team members on the Platform, or a manager might create accounts for its colleagues attending an event. In these cases, it is the responsibility of the representative to ensure that they have obtained all necessary consents and authorizations directly from you before providing us with your information.
In a nutshell: We may receive information about you from other services you connect, event organizers’ tools, public sources or from other users.
4. Why we use your information
4.1 Legal basis for using your information
We only use your information when there is a valid legal basis in accordance with applicable privacy laws. It means we process your information based on the following:
- To deliver our product and services (contract performance): We need your information to register you for events, run the Platform and provide support – just like we promise in our terms with organizers (i.e. the contract between the event organizer and us) and our terms of use (i.e. the contract between you and us);
- When you give permission (consent): Only to provide you with optional features as you choose (e.g. analytics or AI);
- To keep our Platform running smoothly (legitimate business interest): We improve our Platform and analyze its usage to keep it secure and develop new features.
- To meet legal requirements (legal compliance): When we are required by applicable laws and regulations to retain certain records or share information with authorities.
4.2 Purposes for using your information
When we use your information, it is for the following purposes:
- For our Platform to operate;
- To enhance our Platform;
- To communicate with you; and
- To keep our Platform secure and compliant. §
4.2.1 Essential Platform operations
We need your information to:
- Set up and manage your account and profiles;
- Give you access to events and Platform features;
- Process payments and registrations;
- Support your participation in events (like networking and meeting scheduling);
- Help you connect with others and communicate; and
- Provide you with assistance and support.
4.2.2 Platform Enhancement
We also use your information to:
- Improve user experience;
- Build and test new features;
- Analyze our Platform’s performance;
- Train and improve our technology for better recommendations (see section 5 for more information); and
- Fix bugs and troubleshoot technical issues.
In a nutshell: Your information helps us fix problems and make our Platform smarter, smoother, more useful for you and everyone else.
4.2.3 Communicating with you
We further use your information to:
- Send important service notifications concerning our Platform;
- Keep you up to date with essential information about your events and account;
- Respond to your questions and requests; and
- Share marketing updates but only if you have agreed.
4.2.4 Security and compliance
We finally use your information to:
- Protect our Platform against fraud and abuse and overall maintain our Platform’s security;
- Verify your identity if needed;
- Meet our legal obligations; and
- Resolve disputes.
5. How we use cookies and trackers
Like most online platforms, Club DSI Tunisie uses cookies and similar tracking technologies to make our website and Platform work better for you.
A cookie is a small text file saved on your device when you visit our website or use our Platform, that helps remember your preferences and device.
We mainly use:
- Essential cookies: These are necessary for the Platform to function—such as keeping you logged in or remembering your language preferences.
- Non-essential cookies: These cookies help us improve our services and personalize your experience. They allow us to analyze how people use Club DSI Tunisie, remember your preferences (like notification settings), and show you relevant content based on your interests. You can choose to accept or decline these cookies.
You are always in control of the non-essential cookies we collect—when you first visit Club DSI Tunisie, you can accept or reject non-essential cookies, and you can update your preferences at any time through your cookie settings. You can also manage cookies through your browser settings, but this might affect how our website or Platform works.
To learn more on the cookies we use, you can:
- Access the list of cookies used by our website and relating cookies policy directly from the cookie banner by clicking on “Show details”;
- Access the list of the cookies used by our Platform directly within the Platform’s cookie banner.
6. How we use artificial intelligence
If activated by event organizers in the Platform, we use artificial intelligence (AI) to personalize your journey on our Platform to:
- make your event experience more personal, relevant, and valuable;
- help you connect with the right people and content—effortlessly;
- save you time and boost your event engagement.
In our Platform, AI is used for:
- Smart Networking (AI-powered matchmaking): We help you find the most relevant connections at each event, making your networking more meaningful and productive.
- Smart meetings suggestions: Our technology makes it easier to schedule meaningful meetings.
- Content Discovery: AI highlights exhibitors and items that match your interests or suggests related content based on what you are currently viewing—so you never miss out on opportunities.
- Translation services: When enabled, we may use AI-powered translation to help you interact, communicate, or access content in your preferred language.
- Chatbot: on our website, you can contact “Swapie”, our AI-powered chatbot that combines automated responses with human support options.
Our AI considers several factors, each with different levels of influence, when making recommendations such as the profile details you provided and your activity on the Platform. Additionally, event-specific information like the topics, roles, and preferences you provide for each event helps shape your personalized recommendations.
The content of your private messages and any sensitive data that you may share via custom fields if set by event organizers are never used by our AI.
As a user, you can always:
- Remove or hide specific recommendations that are irrelevant by clicking on the relevant button;
- Edit the source information used for recommendations through your profile settings;
- Request to be manually excluded from the recommendations.
7. How we share your information
We share your information with other Club DSI Tunisie entities, event organizers and exhibitors, other users, and our third-party service providers. We may also share your information when required by law or court order, or in connection with business transfers (such as a merger or acquisition). Please note that some of these recipients may be located or operate outside of the European Economic Area (EEA) or the European Union (EU).
8. How we retain your information
We only keep your information for as long as we really need it, as follows:
- Account information, including your private messages, is kept while your account is active and for up to 3 years after your last activity.
- Private messages can be deleted at any time through your profile. However, please note that copies of your messages may be retained by your correspondent under the conditions indicated in this Policy.
- Event information is kept for the duration of the event and as instructed by event organizers.
- Some information, like financial records and compliance documentation, is kept for as long as required by law or for the time needed to resolve any disputes.
When the retention period is over, or you ask us to delete your account, your personal information is safely deleted or anonymized.
9. How we keep your information safe
Protecting your personal information is a priority for us. We use a combination of industry-leading technical and organizational measures to keep your information secure:
- Encryption: Your data is encrypted both when it is stored and when sent, so only authorized people can access it.
- Strict access controls: Only trained staff who need your data to do their job can access it, and they use strong passwords and secure logins.
- Continuous monitoring: We regularly monitor our Platform for threats and unusual activity to catch potential issues early.
- Regular security training: Our team receives ongoing privacy and security training to stay up-to-date with best practices.
- Incident response: We have processes in place to respond quickly in case of any security incident.
- Backups and recovery: Your data is regularly backed up and stored securely so it can be restored in case of emergency.
- Data minimization and deletion process: We only collect what is needed to provide our services, and we follow strict rules for deleting data when it is no longer needed.
- Careful third-party selection: Any partners or service providers who help us process your information must meet our high security standards.
We continually update our security practices to stay ahead of evolving threats and to make sure your data is always protected. To learn more, you can have a look at our detailed list of security measures here and visit our security center and data pledge pages.
10. How to exercise your rights
You have the right to:
- Access your data: You can ask us for a copy of the personal information we hold about you.
- Correct inaccuracies: You can update or correct your information at any time directly from your account in the Platform.
- Request deletion: You can ask us to delete your information, which will result in deletion of your Platform account.
- Restrict processing: You can ask us to limit how we use your information.
- Data portability: You can request your information in a portable format.
- Object to processing: You can object to certain uses of your information, including marketing.
- Withdraw consent: You can withdraw consent for any process that relies on it at any time.
- Lodge a complaint: You can contact us or your local privacy authority if you are concerned about how your data is handled.
Depending on where you live, you may have additional rights granted by local or regional laws.
To exercise any of your rights, email contact@Club-DSI.tn explaining your request.